Delete your account and data

You can delete your Shalotte account yourself at any time, no reason needed. This page explains where the delete button is, what it removes, and what we are legally required to keep.

How to delete your account

1. Sign in to the Shalotte app or shalotte.com.
2. Open Settings.
3. Scroll to "Privacy and data" and tap "Delete account".
4. Confirm by typing DELETE. Deletion starts immediately.

The button sits behind sign-in because only the account holder may delete their account. This page itself needs no sign-in.

What gets deleted

• Your profile: name, email address, household size, cooking experience, preferences and language.
• Your fridge and pantry, including every shopping list.
• Your cooking history, saved recipes, ratings and planned meals.
• Your voice-capture logs and every chat with the recipe assistant.
• The login account itself. Signing in with that address is no longer possible afterwards.

What we have to keep

• Billing records for subscriptions actually paid for: 10 years, § 147 AO and § 257 HGB (German tax and commercial law). They hold name, billing address, amount and date, nothing else.
• Email suppression entries (the address in hashed form only), so a deleted address is never emailed again.
• Anonymised, non-personal usage counts that can no longer be tied to any account.

How long it takes

Deletion happens the moment you confirm. Backups still holding copies expire within 7 days. After that the data exists nowhere except the retention duties listed above.

Locked out of the account?

Email privacy@shalotte.com from the address in question. We delete the account after an identity check and answer within 30 days (Art. 12(3) GDPR).