Cancellation Policy

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day of the conclusion of the contract.

Exercising the right to cancel

To exercise the right to cancel, you must inform us (SHALOTTE LTD, 71-75 Shelton Street, London WC2H 9JQ, United Kingdom, email: hello@shalotte.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or an email). You may use the model cancellation form below, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you. We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Shalotte Premium is a digital service and no goods are supplied, so there is nothing to return and no delivery or return costs arise.

When the right to cancel is lost

For a contract for the supply of digital content not supplied on a tangible medium, the right to cancel is lost once supply has begun, where you gave express consent to supply beginning before the end of the cancellation period and acknowledged that you would thereby lose your right to cancel (regulation 37 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). We ask for both, expressly, during checkout.

If you asked us to begin the service during the cancellation period and then cancel, you pay us an amount in proportion to what has been supplied up to the point you told us, compared with the full coverage of the contract.

Model cancellation form

(Complete and return this form only if you wish to cancel the contract.)

To: SHALOTTE LTD, 71-75 Shelton Street, London WC2H 9JQ, United Kingdom, email: hello@shalotte.com

— I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following service: the Shalotte Premium subscription — Ordered on [*]/received on [*] — Name of consumer(s) — Address of consumer(s) — Signature of consumer(s) (only if this form is notified on paper) — Date

[*] Delete as appropriate.

Consumers in Germany

This cancellation policy sets out your rights as a consumer under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you are a consumer in Germany, the Widerrufsbelehrung under §§ 355 and 356 Abs. 5 BGB applies to you instead. The German-language version of this page is at shalotte.com/de/widerruf.